We have now rerouted all traffic to our disaster recovery instance. The issue has been resolved, and all services will gradually come back online shortly.
Posted Apr 01, 2025 - 11:45 CEST
Identified
Root Cause Identified: The issue is caused by a global outage with our hosting partner, Microsoft Azure, which unfortunately affects our instances in both North Europe and West Europe. We are currently awaiting updates from Microsoft Azure and are closely monitoring the situation.
Important: Sales in POS are functioning as normal, but loyalty lookups and the discount engine are temporarily unavailable.
Posted Apr 01, 2025 - 11:20 CEST
Investigating
Front Systems is currently experiencing issues for many Services. We are currently investigating this issue.
Posted Apr 01, 2025 - 11:06 CEST
This incident affected: Point of Sales, Portal, API, Third Party Integrations, FrontZapp, and General information.